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FAQ

Frequently Asked Questions

ACCOUNT REGISTRATION & MANAGEMENT

How do I sign up?

Signing up is easy. Just enter your email, password on the signup form, and choose your currency.

How can I reset my password?

To reset your password, click here and you will receive an email with a reset link. For additional assistance, contact our Customer Support team by clicking the chat bubble at the bottom right of your screen.

I forgot my email. What should I do?

Please inform our Customer Support team, and they will handle everything for you.

Is it possible to register multiple accounts?

No. Opening multiple accounts violates our Terms of Service and may result in the removal of any winnings from all accounts.

Can I change my registered email address?

No. The email you’ve signed up with cannot be changed.

BANKING

What deposit and withdrawal options are available at Orbit Spins?

Deposit Methods: Bitcoin, Litecoin, Interac, Ethereum, Dogecoin, Bitcoin Cash.

Withdrawal Options: Bitcoin, Litecoin.

What currencies can I use at Orbit Spins?

At Orbit Spins, we support a variety of fiat and cryptocurrencies:

· Fiat: USD

· Crypto: BTC, ETH, LTC, DOG, BCH

What is the minimum deposit amount?

The lowest deposit you can make is $10.

How long does it take for deposits to appear in my account?

Deposits (and withdrawals) are instant, though cryptocurrency transactions may take longer on busy days. Most deposits are completed within 10 minutes.

Are there any fees for depositing or withdrawing?

Depositing is free for most methods, though some have minor fees. For detailed information, please see our Banking page.

Can I exchange my BTC for other cryptocurrencies, or vice versa?

No, Orbit Spins does not offer services to exchange cryptocurrencies.

How long do withdrawals take?

Your payout will be processed within 10 minutes of your request. Please note that cryptocurrency withdrawals may take longer to appear in your wallet, typically not exceeding 30 minutes. Your account must be verified to withdraw funds.

BONUSES & PROMOTIONS

What do wagering requirements or playthrough requirements mean?

Wagering, also known as playthrough, is the total amount you need to bet after receiving a bonus before you can make a withdrawal. It's typically expressed as a multiple of the bonus amount.

What does maximum cashout mean?

Maximum cashout limit refers to the highest amount you can withdraw from your winnings after using a bonus. Any funds exceeding this limit will be removed from your account when you request a withdrawal.

How do I use a bonus code?

Enter the bonus code on the deposit page before completing your payment. Some bonuses might only work with games from certain providers. Check the bonus terms for more details.

Can I use bonuses for all games?

Some bonuses are for specific game providers. For example, some offers apply for RTG games, and some for other providers. Always check the bonus terms for more details.

What is a bonus?

Bonuses are rewards casinos offer to players. They come in various types: · Deposit bonuses: Require a deposit and the reward size depends on how much you deposit. · No deposit bonuses: Free rewards typically given out by casinos.

What is a no rules bonus?

A no rules bonus is a casino reward that comes with no wagering requirements and no maximum cashout limits, allowing players to withdraw any amount of their winnings freely.

GAMES & PROVIDERS

What are the most popular games at Orbit Spins?

Here are some of the most popular games:

  • Booming Fruits 243
  • Golden Joker 27
  • Cash & Fruits 100
  • Lucky Lady Bug
  • Fruit Machine x25
  • For the Realm
  • Hell Singers
  • Merlin's Tower
  • Aloha King Elvis
  • Elvis Frog in Vegas
  • Lucky Lady Moon

For more games, visit our Game Providers page.

How often are new games added to the casino?

We frequently update our game library with new titles every month. Keep an eye on our Promotions page for special events featuring new game launches.

Which game providers are available at Orbit Spins?

Orbit Spins Casino offers games from 18 providers, including 1Spin4Win, Mascot, BetSoft, and Bgaming. Check out our Game Providers page for the full list.

LOYALTY PROGRAM

How do I enter the VIP program?

To join the VIP program, simply make your first deposit. This will grant you access to the program.

What are the VIP levels at Orbit Spins?

The VIP program includes five distinct levels: Bronze, Silver, Gold, Platinum, Diamond, and Master. Each level offers increasing benefits, enhancing your experience as you progress through them. For more information about VIP levels and benefits, check our VIP page.

What rewards can I get from the Orbit Spins loyalty program?

The loyalty program offers a variety of rewards including high weekly withdrawal limits, a personal account manager, cashback on losses, and comp points that can be converted into playing credits. Each of these benefits is enhanced as you progress through the VIP levels.

RESPONSIBLE GAMBLING

How important is the Return to Player (RTP) rate in casino games?

The Return to Player (RTP) rate is very important as it shows how much money players can expect to get back from a game over time. Games with higher RTP rates generally offer better long-term returns to players.

Is it secure to play with real money at Orbit Spins?

Playing with real money at Orbit Spins is highly secure. We prioritize the safety of our players by implementing advanced security measures to ensure your transactions and personal data are protected.

What is the minimum age requirement for playing at Orbit Spins?

The minimum age requirement for online gambling is 18 years and older.

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